Team Leader/Manager - Technical Support - Internship | Delhi

Team Leader/Manager - Technical Support - Internship | Delhi

Work Experience : Fresher

Location : Delhi

Education : Purusing Bachelor's engineering degree with strong academic credentials.

Shift Timings : Monday - Friday 10 AM- 6 PM

Job Type : Internship

Job Overview

We are searching for a intern Team Leader / Manager to lead a team of Technical Engineers in a fast-paced organization.

Along with Customer happiness, we take employee happiness very seriously and it's core to our DNA. You must truly enjoy a startup environment where we move fast, adjust the organization as needed, and be adaptable to change.

Roles and Responsibilities:

1. Reporting to Manager/Senior Manager of Customer support.
2. Team lead/Manager Technical support will work with a variety of teams, Customer Success and Technology.
3. Develop an organization that attracts and retains talented employees.
4. Focus on ensuring employees feel valued and invested in their work.
5. Manage a team of high-end Technical Engineers and responsible for ensuring all SLAs are met
6. Should be abreast to take over escalated tickets and communicate with customers.
7. Ensure policy adherence and performance metrics are achieved.
8. Communicate feedback adapting coaching styles depending on the situation and audience, providing feedback that is specific and constructive and encouraging all team members in incremental performance improvement.
9. Mentor team members and facilitate career development - Provide daily, weekly and monthly reports to the team and leadership about the team's performance on various metrics.
10. Manage client escalations and find resolution.
11. Perform quality checks for the team by auditing calls and emails and provide feedback to individual members of the team.
12. Travel to do meetings in Delhi NCR.

Skills Required:

1. Team leader / Manager Technical support must have excellent customer handling skills and team management as their primary focus is driving resolution to Technical customer queries.
2. Must have: Knowledge of SQL, HTML and API Integration.
3. Must have: A minimum of 2 years of team managing experience.
4. Should have overall 3-4 years of experience in a technical.
5. Should have spent at least a year managing a group of 10 or more FTE full time in the role of a team manager or team leader.
6. Excellent communication skills (verbal and written).
7. Should be a self-starter and must possess an excellent performance track record with present employer.
8. Strong business acumen, ethics and high integrity.
9. Candidate must rank within the top 10% of their present team - High comfort level in using online software products.
10. Must be articulate, organized, detail-oriented, and have the ability to multi-task.
11. Quick learner, with a positive attitude and ability to manage and motivate people Relevant.

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